Getting Transit in TO Moving...Finally
I am so happy the City and the Province have finally hammered out a plan that will allow everyone to get to work building out transit in the GTHA. A strong public transit system is critical to region's economic prosperity not to mention our quality of life.
I truly believe that if we can just get this one transit project und...
Wikia - THE Wiki Destination?
I heard Jimmy Wales, Founder of Wikipedia, speak yesterday at the CMA’s annual Digital Day. Unless you’ve been living under a rock, you know that WIKIPEDIA - an essential summary of knowledge – is the ultimate in consumer generated media. Wikipedia is completely not-for-profit and all of the content is managed by v...
The Power of One
If you are a parent, you know the old African proverb “It takes a village to raise a child”. You know that to raise a happy, healthy and hopeful child, it takes a family, friends, teachers, neighbours, clergy - it takes a village. You probably also recognize that this is more true than ever in today’s fast paced, e...
78 Recommendations ≠ Customer Service
TTC officials are promising to start work immediately on improving customer service with 78 improvements recommended Monday by an outside expert panel. This is a good start but is really just the beginning. In order to create a culture of customer service, the TTC must undergo true organizational renewal and transformation.&nb...
Using Emotion to Create Long Term Commitment to a Cause
I was invited to speak about public engagement at the Toronto City Summit Alliance Roundtable on Transit and Transportation Infrastructure Funding yesterday. It is a complex and often polarizing issue but I hope that as a marketer from the 905, I brought a slightly different perspective to the challenges and opportunities. Here are ...
"Reports of my death have been greatly exaggerated."
When talking about branding these days, I often think of this quote by Mark Twain.
Last week, I attended the ICA’s (Institute of Communication Agencies) FutureFlash conference. There was an amazing line-up of speakers discussing how digital technology has fundamentally changed marketing and continues to change it. Really exci...
Using Social Media for Social Change
1 in 5 Ontario children and youth has a mental health problem - that's about 500,000 kids. Disorders range from anxiety, depression and conduct disorder to attention deficit hyperactivity disorder, eating disorders, schizophrenia, and bi-polar disorder.
Mental health is a widely misunderstood and difficult to discuss subject. And w...
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