On Being Agile
“Being agile”...how does that fit in with business?
Let’s start with a definition of agility. In sports, agility is defined as “the ability to move and change the direction and position of the body quickly and effectively while in control.” Business agility is defined as the ability of a business to “a...
What Libraries Can Teach You About Growing Your Business
Libraries lead the way in delivering superior customer service.
A surprising statement? Perhaps.
Have you been to a library lately? Have you REALLY learned what services your library can offer? I took a break for many years from visiting libraries until my children were born. It was at this point that my appreciation and admiration f...
Nov 12, 2013
It’s not surprising that, after 100 years, our agency would reminisce and reflect on all the changes that have occurred in the world of advertising. Nor should it be surprising that it would spur us to ask what might happen in the next 100.
Change may be inevitable but is it always for the better? And, however much we may be open t...
Behind the Times
Now that’s a phrase you never want to hear when working in a creative industry. However, in an age where what’s new today is already old, it’s pretty easy to feel like you’re always trying to catch up. Since this is our agency’s 100th year anniversary (see last post), I thought it would be fun to take a look ...
Quality Service the Disney Way!
No organization has developed a more integrated philosophy to service than the masters themselves at Disney. This Tuesday I attended the Disney's Approach to Quality Service event in Niagara-on-the-Lake and found it to be an incredibly rewarding experience, providing lessons to bring back to the agency. With an attitude instilled in the m...
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